Heart and Fruit Melts

Craftee Marketplace Refund Policy

At Craftee, we want every purchase to be a positive experience. All vendors are required to follow this default refund policy, though individual vendors may provide more specific terms in their store.

1. Refund Eligibility

• Buyers may request a refund within 7 days of delivery.

• Refunds are only eligible for:

  • Items damaged during shipping

  • Wrong items sent

  • Items that do not match the product description

2. Refund Requests

• To request a refund, buyers must use the Return / Refund Request feature in their order details.

• Vendors will review the request and respond within 2 business days.

3. Refund Methods

• Approved refunds will be issued to the original payment method unless the buyer and vendor agree to store credit.

• Store credit can be requested instead of a refund if the buyer prefers.

4. Exceptions

• Custom, clearance or personalised items may be non-refundable, unless damaged in transit.

5. Dispute Resolution

• If a buyer and vendor cannot resolve a refund request, Craftee reserves the right to mediate the request to ensure a fair outcome.

6. Vendor Responsibilities

• Vendors must respond promptly to all refund requests.

• Vendors must comply with this default policy unless a more detailed policy is provided in their store, which must not contradict these minimum requirements.

• It is the buyers responsibility to ensure they are aware of the return policy of individual stores before purchase.