1️⃣ Secure Payments

All payments on Craftee are processed securely through Stripe, keeping buyer info safe and funds reliable.

• Buyers pay securely using encrypted methods.
• Sellers receive payments directly to their bank accounts.
• Stripe verification protects against fraud and unauthorised transactions.

2️⃣ Review Mediation

Craftee values honest feedback. We help mediate disputes but never remove genuine reviews based on rating alone.

• Honest buyer reviews remain visible, even if critical.
• If a buyer makes a provable false claim, we protect the seller from unfair negative impact.

Read about what is and isn’t allowed in our review guidelines

Reviews submitted to us by the seller will be mediated and a response will be sent with the outcome.

3️⃣ Seller Verification

All sellers go through a verification process to maintain trust and credibility on the platform.

• Ensures buyers interact with legitimate makers.
• Maintains a safe marketplace environment.
• Protects both buyers and sellers from fraudulent activity.

4️⃣ Personalised Support

Our team is available to guide and support sellers through listing optimisation, dispute resolution, and marketplace questions.

• Receive advice on improving your store and listings.
• Get help with any issues related to orders or buyers.
• Support ensures you feel confident and secure while selling on Craftee.