PVC Dog Collar

Shipping Countries: Australia

---

Ready to ship in 3-5 business days

---

 

Shipping Policy

---

Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries may take between 2 and 21 days, depending on the delivery option and location. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we hold no responsibility for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of lequinoessentialstack.com

Selecting the incorrect postage option for your order may result in a delay in your order. Should you select a postage option that does not meet the requirements to deliver your order you will be invoiced for the remainder of the cost of delivery. Please feel free to contact us if you are unsure about the correct postage option for your order.

Ordering

Orders may be placed through the online store, via our social media pages, over the phone, via email, via Craftee, or through our website contact form.

Orders will be processed upon full payment.

All orders will be ready for dispatch within 5-6 working days unless otherwise stated at time of checkout.

---

 

Refund Policy

---

At L’Equino Essentials, every item is made with care, and we want you to love your purchase. Please read our returns policy carefully before ordering.

🛍️ Change of Mind

We do not offer refunds, exchanges, or credits for change of mind or incorrect selections on any products.
This includes choosing the wrong size, colour, or design, or deciding you no longer want the product after purchase.
This policy applies to all items — particularly custom-made or personalised designs, which are created specifically to your order.

⚒️ Custom Orders

Custom and made-to-order products (such as our handmade browbands and accessories) are created based on your chosen colours, styles, and details.
Once your design has been confirmed, production will begin and cancellations or changes cannot be made.

⚖️ Faulty or Incorrect Items

Under Australian Consumer Law, you are entitled to a repair, replacement, or refund if an item:

Is faulty or defective
Does not match the approved design or description
Is not of acceptable quality or fit for purpose

If you believe your item has a fault or issue, please contact us at info@lequinoessentialstack.com within 7 days of delivery with your order number, photos, and a description of the problem.
We’ll review your claim promptly and arrange a suitable solution.

⏰ Processing Times

Our handmade items typically have a 5-day turnaround time.
If any selected materials are temporarily out of stock, we’ll notify you as soon as possible — your order may be delayed while we wait for supplies to arrive.

📦 Return Conditions

If a return is approved, items must be:

Returned in their original, unused condition
Safely packaged for transport
Posted back within 7 days of approval

Please note that return postage is the customer’s responsibility unless the product is deemed faulty.

📫 Contact Us

If you have any questions about your order or this policy, please contact our team:
📧 info@lequinoessentialstack.com
📞 0478 946 773
🌐 www.lequinoessentialstack.com